Sew Right's Return Policy: Sewing Machines,
Embroidery Machines, Cabinets and Special
orders: Returns are accepted within 14 days of
purchase A full refund is issued if unused and
in original carton with all packing and papers.
There is a 20% restocking fee if opened and
used. There are no refunds or exchanges on
open software, sewing furniture or any special
Keep receipt for warranty purposes. Please call us 718-468-5858 for a Return Authorization # (RA#). All returned items must have a valid return an RA# issued by us within 14 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 14 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.