Q.Someone gave me a machine, can you teach me to use it?
A. Helping customers is our #1 priority. We are only too happy to help you go over a few basic things like threading, winding the bobbin and setting the stitching and tensions up. If more lessons are needed we will be happy to discuss it with you.
Q.Why does my machine keep jamming when I begin to sew?
A. Most times the thread is not in the thread take up (the skinny metal piece with the hole that moves up and down as the machine runs, located toward the top left of the machine). You could also not be all the way in the tension unit or your thread could be to thick. Try rethreading, a new needle, a new bobbin and a different spool of thread to see if this clears up the problem. If not, your machine probably needs a check-up.
Q. How often should I change my machine needle?
A. We suggest you change your needle after a few hours of use. If you notice a change in your stitches or your fabric puckering, then it is a good time to change. If you've completed a decent size project, I would also start my next project with a new needle.
Q. How often should my sewing machine, serger or embroidery machine be serviced? A. Generally, if you sew a decent amount it is a good idea to have your machine serviced yearly. (we offer a 20% discount to those who do that) Otherwise, every 2-3 years is just fine. We realize that if the machine is a fairly low priced model (under $200) a yearly servicing might not be financially practical. If, on the other hand, you love your machine and want to keep it running well for years, a yearly servicing is the best choice. We suggest yearly servicings on sergers and embroidery machines.
Q.What's the difference between buying a sewing machine online, at a WalMart/Sears/Target/Costco or from a local sewing machine dealer?
A. The big differences are service, products and knowledge. When purchasing a new sewing machine online or at a department/warehouse type store you are not able to ask questions and try different models to find one that suits your type of sewing. Online models are usually not available in stores. They are made for internet sales, like outlet store clothing. Most times warranties are much less than from a local dealer as well. For online purchases you will have to ship your machine back to where it was purchased from to have it repaired under warranty, or in the case of Sears, bring it to a Sears service center and leave it. Either way there is no one to bring it to or call to get immediate help or answers to questions. There are also no lessons or help on how to use your new machine. At a good, local dealer like Sew Right, you can try the latest models, get good advice, get problems solved,get free instruction on your new machine and get a great price along with the service you just can't get from a chain store.
Check back as we'll be adding more helpful hints on a regular basis.
Have a question that hasn't been addressed? We would love to help. Click here to email us or give us a call during store hours at (718) 468-5858.